About Us When & why did we start? Comfy Pets is an online pet shop based in Canberra, Australia’s capital city. Established in 2024, the business was born out of a need to provide affordable, high-quality pet products to Australian pet owners during a time when the cost-of-living crisis put strain on household budgets. We saw an opportunity to break away from the dominance of large corporations, offering a more personalised and economical alternative for pet lovers across the country. Quality, safe & affordable. At its core, Comfy Pets is committed to quality, affordability, and community. The store offers a wide range of pet-related products, including food, toys, bedding, grooming supplies, and accessories. Every item sold at Comfy Pets meets stringent Australian standards, ensuring the highest level of safety and quality for pets and their owners. For imported goods, the business goes above and beyond, working hand-in-hand with Australian customs to meticulously inspect every product. This rigorous process ensures full compliance with Australia’s biosecurity regulations, giving customers peace of mind that their purchases are both safe and environmentally responsible. Help is at your fingertips! What sets Comfy Pets apart is its dedication to customer care. The founders believe that every pet deserves the best, and their mission is to make premium products accessible to everyone. By operating online, Comfy Pets eliminates many overhead costs associated with physical stores, passing the savings directly to the customer. This approach allows the company to maintain competitive prices without compromising on quality or service. Don’t let inflation impact your pets. The story of Comfy Pets is one of resilience and passion. Faced with a challenging economic climate, the business was built with a vision to support Australian pet owners in caring for their furry, feathered, and scaled companions. The founders, lifelong animal lovers themselves, understand the importance of pets in people’s lives. They are not just companions but cherished members of the family, deserving of the very best care. Green for nature: our mutual home. Comfy Pets has quickly earned a reputation for its reliable service and exceptional product range. Customers across Australia praise the company’s commitment to ethical sourcing and its meticulous attention to detail. The business has also embraced a sustainable approach, minimising waste through eco-friendly packaging and sourcing products that align with environmental best practices. This commitment resonates strongly with Australian pet owners who value sustainability and animal welfare. From Canberra, for every pet owner in Australia. In addition to offering high-quality products, Comfy Pets aims to foster a sense of community among pet owners. The business regularly shares helpful tips, care guides, and fun pet stories on its website and social media channels, creating a platform where customers can connect and share their love for animals. We want to do more… Looking ahead, Comfy Pets plans to expand its product offerings while staying true to its core values of affordability, quality, and customer care. The team is dedicated to continuously improving its services, listening to customer feedback, and finding innovative ways to meet the needs of Australia’s diverse pet community. Comfy Pets embodies a commitment to making life better for pets and their owners. The business is more than just a shop—it’s a trusted partner in the journey of pet care, offering Australians a better, more affordable way to care for their beloved companions.

Delivery & Shipping ACT All ACT & any nearby NSW addresses within 10 kilometres of the ACT border. EXPRESS / $5.99 Delivered on the Next Business Day Free if you pay $99 or more on one order. SUPER EXPRESS / $5.99 Delivered on the Same Day* Free if you pay $99 or more on one order. * Your order must be placed before 12 noon on a business day. NSW All NSW (excluding Lord Howe Island ) & Jervis Bay Territory addresses. Lord Howe Island residents should contact us directly for a detailed quote. STANDARD / $14.99 Delivered in 2-6 Business Days Free if you pay $139 or more on one order. EXPRESS / $23.99 Delivered in 1-3 Business Days Free if you pay $179 or more on one order. QLD, VIC, SA & TAS STANDARD / $34.99 Delivered in 7-12 Business Days Free if you pay $179 or more on one order. EXPRESS / $53.99 Delivered in 1-7 Business Days Free if you pay $219 or more on one order. NT & WA STANDARD / $54.99 Delivered in 7-12 Business Days Free if you pay $219 or more on one order. EXPRESS / $73.99 Delivered in 1-7 Business Days Free if you pay $259 or more on one order. Christmas Island, Cocos (Keeling) Islands & Norfolk Island STANDARD Estimated Delivery Time: 7-12 Business Days Please contact us directly for a detailed quote. EXPRESS Estimated Delivery Time: 1-7 Business Days Please contact us directly for a detailed quote. Information above is a summary of Comfy Pets Shipping Policy .

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